Core
Practices |
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We are customer satisfaction driven. We feel a sense of urgency
on any matters related to our customers. |
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• We
love to compete, and we believe that competition brings out the
best in us. We cherish success and leadership in our marketplace,
placing ourselves in front of our competition. |
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• We
insist on giving our best effort with any endeavor we undertake.
We lead the way to excellence, and stand as an example for others
to follow. Our objective is always first place. |
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• We
are members of a whole organization, and our responsibilities extend
to our entire company, partners, customers and other members of
our team. |
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• We
practice and promote continuous improvement, for our team, our future
team and ourselves. |
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• We
remain aware of trends in our industry, markets, product, innovation
and technology, all ensuring our customers that Crain will have
cutting-edge products that solve current problems. |
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• We
build, support and champion efficient systematic processes, in all
aspects of our core competencies. |
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• We
communicate, and seek understanding, with our team and others. Clarity
in understanding our mission, our goals, and what we expect from
each other is critical to our success. |
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• We
quickly assume ownership of emerging problems and we are always
responsive and committed in championing solutions. |
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• We
see a huge difference between “good mistakes” (best
effort, bad result) and “bad mistakes” (sloppiness or
lack of effort). |
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• We
are proactive in taking the initiative and the responsibility to
make things happen. We execute, and synergize others to succeed.
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• We
respect the individual, and believe that individuals who are treated
with respect, and given responsibility, respond by giving their
best. |
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• We
require complete honesty and integrity in everything we do. |
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• We
make commitments with care, and live up to them. In all things,
we do what we say we are going to do. |
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• We
put first things first, and then organize and execute our priorities.
We start with the end result in mind, focusing on results rather
than the activity. |
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• We
are frugal. We guard and conserve the company’s resources
with at least the same vigilance that we use to guard and conserve
our own personal resources. |
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• We
believe in win-win relationships. In our dealings we strive to be
friendly and courteous, as well as fair and compassionate. |
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• We
openly communicate our thoughts on matters of importance. We exercise
courtesy, but always say what must be said. |
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• We
measure performance, and are guided by the results. We consider
performance in our career planning decisions. |
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• We
are intolerant of “indispensable” people, and “black-art”
methodology. |
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• We
build networks of relationships for the sharing of knowledge. |
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• We
are advocates of education, and believe that it is a life-long pursuit.
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• We
believe in community involvement and promotion recognizing that
the enrichment of the surrounding community enriches Crain as an
organization. |
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• We
encourage useful innovation in all aspects of our business activities. |
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• We
believe in loyalty to our own internal organization and extending
on to both our customers and our vendors. |
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